返金ポリシー
Refund & Return Policy
1) Returns, refunds, and exchanges for customer convenience
We do not accept returns, refunds, exchanges, or order cancellations due to customer convenience (including but not limited to: change of mind, ordering the wrong item, size/color expectations, or differences in texture/appearance that are characteristic of natural leather).
Please note: natural leather may show unique markings such as minor scars, wrinkles, grain variation, and tonal shifts. These are considered part of the material’s character and are not treated as defects.
2) Defective, damaged, or incorrect items
While we carefully inspect every item, if any of the following occurs, we will offer a refund, replacement, or exchange at our discretion:
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The item arrives damaged
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The item is defective
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You receive an incorrect item (different from what you ordered)
Contact deadline
Please contact us within 7 days of delivery.
How to request support
Contact Us
Please include:
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Your name and order number
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A brief description of the issue
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Clear photos of the item and packaging (including the shipping label if possible)
Return shipping cost (for eligible cases)
For eligible cases under Section 2, return shipping will be covered by us (we will provide instructions, such as a prepaid label or a return method).
Condition of returned items
Returned items must be unused and returned with all original packaging and included items, unless otherwise instructed.
Refund timing
After we confirm the returned item (or once we can verify the issue such as damage or wrong item via photos), we will process your refund. Refunds are issued to the original payment method in principle, and the time it takes to appear depends on the payment provider and the customer’s bank/card issuer.
3) Contact
For returns/refunds inquiries, please contact us via our contact form:
Contact Us
:Japanese
返品・返金ポリシー
1）お客様都合による返品・返金・交換について
お客様のご都合による返品・返金・交換、ならびにご注文確定後のキャンセルは承っておりません。
（例：イメージ違い、注文間違い、サイズ・カラーのご希望違い、天然皮革特有の個体差 等）
※天然皮革には、動物が生前に負った小さな傷・シワ・血筋、革の部位によるシボ感の差、色の濃淡などの個体差が見られる場合があります。これらは素材の特性であり、原則として不良には該当いたしません。
2）商品の破損・不良品・誤配送による返品・返金・交換について
商品の品質には十分注意しておりますが、以下に該当する場合は、当社負担にて「返金／交換（または代替対応）」を行います。
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商品が破損して届いた場合
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商品に不良がある場合
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ご注文内容と異なる商品が届いた場合（誤配送）
ご連絡期限
商品到着後 7日以内 にご連絡ください。
ご連絡方法
Contact Us
ご連絡の際は、下記をお知らせください。
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お名前／注文番号
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状況の簡単な説明
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商品および外箱・梱包材の写真（可能であれば配送ラベルも）